The telco consumer business stands at a critical crossroads. Customers today demand more! Better pricing, greater value, and seamless experiences. While they continue to voice their needs, many telco executives remain disconnected from this reality. Customer expectations have evolved, driven by digital pioneers and shaped by the exceptional experiences delivered by OTT players. In contrast, telcos have fallen behind, struggling to remain relevant in the eyes of their customers.
Reclaiming this relevance is only possible by truly understanding customer needs. At Circles, we’ve developed an AI-Powered Customer Experience and NPS Expert a game-changing solution designed to help telcos unlock their full potential by transforming customer feedback into actionable insights. NPS is more than just a metric; it’s a powerful indicator of customer satisfaction and loyalty. It is a real-time pulse on how customers perceive your service and where targeted improvements can drive exponential growth.
Discover how our AI-Powered Customer Experience and NPS Expert can provide a holistic 360-degree view into the voice of your customer.
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